Privacy Policy
We respect the privacy of personal information we hold to better service our clients. Personal Information can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
We acknowledge that some of our activities to better service our clients in different manners, may involve the collection of personal information. We will comply with the terms of our Privacy Policy set out below in relation to our collection and use of your personal information
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Information. Our Privacy Policy relates to personal information we collect and handle about our clients, visitors, subscribers, references and contacts through our website and members of the public.
What personal information do we collect from the people that visit our blog, website or app?
When ordering, registering, contacting or referring client on our site, as appropriate, you may be asked to enter your and that of your reference’s business details, your name, phone number, address, interests, preferences, behaviour, or other personal details for yourself and the client being referred to facilitate us to make contact and provide required services.
We may also require and take photos of various areas from time to time on different stages to provide with services meeting client requirements. These can be:
– at the time of inspection for assessment of scope of works and providing with quotations
– during works in progress by the workers on site to report back to office with progress details
– near or at the end of the works agreed on for business records and future reference
– or at any other stage or in circumstances not listed here
In order for us to provide services, personal information including but not limited to that stated above, is required to be collected and stored for future reference.
When providing with another person’s personal information as reference, you must have their consent to do so and they must understand that such information will be used in accordance with this Privacy Policy. If personal information is collected or purchased from a third party for direct marketing purposes, we will take reasonable steps to advise these recipients of how their information will be used and how to opt-out of receiving communications via an email broadcast or campaign.
When do we collect information?
We collect information from you when you:
- fill out an online form on the website
- engage or hire us to provide a service
- during conversations with you
- through reference made by another
How do we use and disclose your information?
We have a legitimate interest in using your information to:
- Be used by employees & contractors to communicate with you
- To allow us to better service you in responding to your customer service requests
- Send you information about our products and services
- To improve our website experience for visitors
- Administration and Operations record keeping, accounting, staff training, assessments, performance monitoring, internal and external audits
- Share details with health care, support providers &/or any other concerned & authorised third party in relevance to provision of supports, security and safety
- Other legitimate purposes as may be permitted or required under Australian Legislation &/or NDIS Practice Standards
How is personal information stored?
The security of your personal information is important to us and we will take reasonable steps to protect this information from misuse, loss, unauthorised access, modification and disclosure. We adhere to accepted industry standards to protect the personal information submitted to us, both during transmission and on receipt. No method of transmission is 100 per cent secure. As such, while we use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. It is also important to note that we do not hold any credit card details provided for payments for services we provide.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular malware scanning and we use an SSL website certificate.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you have allowed in browser) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
We use cookies to:
We also use cookies to help us to understand and save user’s preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future..
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders .
Third Party Disclosure
We do not share, sell, rent. trade, or otherwise disclose your personal information to third parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, softwares, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By emailing us
• By calling us
• By filling out web form
How to make a privacy complaint?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
If you believe that your privacy has been breached, or you wish to access or correct your personal information or you wish to make an FOI request, please phone us on the given numbers on this website or via the webmail form.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
