NDIS Support Coordination & Psychosocial Recovery Coach

Support coordination helps you to make the best use of your supports in plan. Support coordination is a capacity building support which helps you to:

• Understand and use you NDIS plan to pursue your goals
• Connect you with NDIS providers, community, mainstream and other government services
• Build your confidence and skills to use and coordinate your supports.

** Sourced from: ndis.gov.au

There are three levels of support coordination that can be included in your plan:

1. Support Connection – Level 1 – This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and pursue your goals.
2. Support Coordination – Level 2 – coordination of supports: This support will assist you to build the skills you need to understand and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
3. Specialist Support Coordination – Level 3 – This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service.

** Sourced from: ndis.gov.au

Participants can choose to change support coordination providers at any time, as long as they follow the notice periods in their service agreement.

As part of the handover process, the current support coordinator should prepare a report which:

• outlines how a participant is going with:
  • pursuing their goals
  • using their plan
  • building skills and independence
  • strengthening their community and economic participation through connection with broader systems of support
• share any relevant reports from service providers with the participant’s permission
• identify any barriers, risks or issues, including any strategies to address them
• provides clear evidence on future support needs, including recommendations.

** Sourced from: ndis.gov.au

Support coordinators play an important part in safeguarding a participant’s wellbeing. Support coordinators will often be the first to become aware of any concerns about the quality and safety of a participant’s supports and services. Support coordinators should provide an early warning where they become aware the participant’s safety or wellbeing is at risk.

In particular, the NDIS Code of Conduct requires all NDIS providers and workers (including support coordinators) to promptly:

• take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability
• take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability
• act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
• provide supports and services in a safe and competent manner with care and skill
• act with integrity, honesty, and transparency.

** Sourced from: ndis.gov.au

At Magnum Support Services, we provide all 3 levels of NDIS Support Coordination and Psychosocial Recovery Coaching

1. Psychosocial Recovery Coaching – PRC
2. Support Coordination Level 1
3. Support Coordination Level 2
4. Support Coordination Level 3

Support Coordination is a separately funded support budget under your NDIS Plan. It is generally listed as the last item in your NDIS Plan stating the level of support identified by NDIS Planner and a total amount of budgets a participant has been allocated under that plan.

Signing up Support Coordination with Magnum Support Services is quite very easy as long as you have budgets allocated for the same under your plan and involves slightly different processes in different situations as listed below:

1. If you have received your First NDIS Plan with Support Coordination funding, ask your LAC (Local Area Coordinator) to send us a referral, or RFS (Request for Service), or simply send in your contact details with intent to sign up with Magnum and we will connect you to one of our Support Coordinators to contact and discuss your NDIS Plan and goals to achieve, and will further the process from there.
2. If your Support Coordination is already with Magnum Support Services, and you got a new plan or are in process of getting a new plan issued, please be in contact with your current Support Coordinator to stay on top of the details and provide him/her with your new plan as soon as you get a copy to assist in the new plan period.
3. If you are wanting to switch Support Coordination on your plan renewal or in midst of a plan period from another provider, please provide us with your and your current support coordinator’s contact details for us to obtain any necessary confirmation and handover to connect you with our Support Coordinators.
   Note: Your current Support Coordinator must be kept informed of your switch to Magnum Supports to ensure hand over process is carried out well and timely. 

Yes. We do have capacity among various of our support coordinators to support NDIS Participants on different levels in achieving their goals with their NDIS Plans.

Simply provide us with details or contact us at the phone number and email address provided and we will further the process in setting up the supports sought.